In the unlikely event that you’re not completely happy with your garment or order, we will of course accept the items back, under the following conditions:
What we will accept
Plain Items - We are able to accept all unworn plain garments, provided they are returned in the condition supplied (un-warn and in original condition, in original packaging without damage to the garments plastic bag and with all tags attached etc. Please take care when opening and reseal upon return).
Faulty items - Faulty items will also be accepted, including any faulty personalised items.
Personalised Items - However, non-faulty personalised items will not be accepted, as these are not eligible for resale.
How to make a return
Contact us using the form below, quoting your Order Number and stating the reasons for your return. A member of our sales team will respond with notification of acceptance.
Once approved, simply re-box or bag the items (we suggest using the original packaging) and return to us via the Post Office or courier to the following address:
Just Sew Workwear
PLEASE NOTE - We will refund postage costs to return an item where the return is required due to our error. For instance; if we sent you the wrong item or if the item is damaged or faulty. We will not refund postage costs to return items which are unwanted or no longer required. These costs will need to be covered by you. We cannot accept responsibility for parcels lost in transit and you are advised to obtain proof of postage and send via a tracked method.
How long you have to make a return
You have 28 days from receipt of your order to make a returns request.
If we have not heard from you within this time, we will assume you are happy with your items and will therefore not accept returns.
This does not apply to faulty items, however. Return times for these are manufacturer dependent and can be discussed when you contact us.
Returns request form
Enter your details below, along with your original Order Number and we’ll be in touch...